Introduction
At Layla Tronics, we are committed to your satisfaction. If you are not completely happy with your purchase, you may be eligible for a return or refund under the guidelines outlined below.

Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
– The product must be unused, in its original packaging, and in the same condition as received
– A return request must be submitted within 48 hours of receiving the product
– The product must not fall under non-returnable categories (e.g., opened wearables, personal accessories, or used tech items)

Non-Returnable Items
Certain items are not eligible for return, including:
– Products that have been damaged due to misuse or negligence
– Items with missing accessories, manuals, or original packaging
– Wearables or earphones once unsealed due to hygiene reasons
– Custom orders or clearance items

Return Process

Contact Us at [email protected] within 48 hours of delivery

Include your order number, product name, reason for return, and a clear photo of the item

Our team will review your request and provide return instructions if eligible

Once we receive and inspect the returned item, we will confirm whether a refund or exchange will be issued

Refunds
–  we operate via cash on delivery only
– Cash refunds are not provided under our COD policy

Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 48 hours. Include photographs and a description of the issue in your email. We will prioritize replacement or exchange, subject to verification.

Cancellations
– Orders can only be canceled before they are shipped
– Once the product is dispatched, the order cannot be canceled

Contact Information
For return requests or questions regarding our policy, contact us at:
Email: [email protected]